Ace the CRMA Challenge 2026 – Risk Management Rockstars Unite!

The correct choice indicates that taking telephone orders for medications is not permitted. In healthcare settings, particularly those involving the administration of medications, there are strict regulations and protocols to ensure patient safety and proper communication among healthcare providers. Telephone orders can lead to a lack of clarity and increase the risk of errors, such as misinterpretation of the medication name, dosage, or instructions.

For a Certified Risk Management Associate (CRMA), adhering to established protocols is crucial to prevent risks associated with medication management. Normally, medication orders should come through written prescriptions or electronic records, which provide a clear and verifiable method to document what medications are to be administered, thus minimizing the margin for error.

The other options, while they present scenarios in which telephone orders might seem operationally feasible, do not align with best practices for medication management. For instance, even in emergency situations or if directed by a physician, there are usually alternative methods of communication that are preferred to ensure accuracy and accountability. In the case of a verbal request from a client, this could introduce further risk, as the healthcare provider must ensure that the information is correctly captured and interpreted. Given these factors, it is clear why taking telephone orders for medications is generally not permitted.